Maximising Client/Provider Collaboration in Highways Maintenance Services

Download the Maximising Client and Provider Collaboration in Highways Maintenance Services Toolkit

The HMEP: Maximising Client and Provider Collaboration in Highways Maintenance Services Toolkit (first published by HMEP in September 2013) is available to download on the HMEP website at:

 

 

Maximising client/provider collaboration in highway maintenance services (PDF, 124pages, 1.72MB)


About Maximising Client and Provider Collaboration in Highways Maintenance Services Toolkit

The HMEP: Maximising Client and Provider Collaboration in Highways Maintenance Services toolkit is a practical guide for Local Highway Authorities and Providers (including their supply chain) who are seeking to improve operational performance by working together collaboratively. The toolkit contains case studies across a range of areas and situations, and features practical advice, valuable insight and lessons learned.

The HMEP: Maximising Client and Provider Collaboration in Highways Maintenance Services toolkit provides practical support that sets out to explain:
  • What good collaboration between client and provider (in highway services) means
  • Why an organisation would take this approach and the expected benefits
  • What can be achieved - using a range of real life experiences and examples from across the sector


Why Client-Provider Collaboration is needed

Budgets for highway maintenance are likely to become tighter and the challenge to maintain or enhance service delivery will not go away.

Those - Clients, Providers and suppliers - that are choosing to fully embrace the principles and behaviours of collaboration and change and who work together in a combined culture of openness and trust, where all parties are driven by a single set of customer-focused outcomes, are delivering greater efficiencies while meeting higher customer expectations and improved services, benefits include:
  • Financial savings particularly through the removal of duplication of effort
  • More effective use of the supply chain and end-to-end process improvements
  • Time savings
  • Greater trust between clients, providers and suppliers
  • A more consistent approach and a single focus on customer need
  • Reduced risk

Last updated on 30th April 2014

Connect and Share

HMEP invites local highway authorities and their providers to connect and share their practices of ‘what works’ across the sector.

Connect with fellow professionals from across the highways sector and access real examples that can help ignite ideas.

Share your ‘real life’ efficiency practices, stories and experiences; to help other people, organisations and networks achieve greater efficiency.
 

 

 Join our HMEP Linked In group

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To receive an email alert about the latest news and updates on the programme, send an email to highwaysefficiency@dft.gsi.gov.uk with the subject 'Updates' and you'll be added to the email circulation list.